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Chatizam
Legal & Compliance

Privacy Policy

Effective Date: January 1, 2026 • Last Updated: January 1, 2026

Data Protection

Chatizam complies with standard cloud processing requirements, international transfers, and provides direct Data Processing Agreements (DPA) on demand.

Contact Privacy Team

Welcome to Chatizam (“Chatizam”, “we”, “our”, or “us”), a no-code chatbot platform that enables businesses and individuals to create, deploy, and manage conversational chatbots across messaging platforms including Telegram, WhatsApp, Facebook Messenger, Instagram Direct Messages, Discord, and other supported channels.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when users access or use the Chatizam platform, website, APIs, integrations, applications, and related services (collectively, the “Services”). By using Chatizam, you agree to the practices described in this Privacy Policy.

1. Definitions

For purposes of this Privacy Policy:

  • “Customer” means the individual or organization using Chatizam to create or manage chatbots.
  • “End User” means any person interacting with a chatbot built or operated through Chatizam.
  • “Personal Data” means information that identifies or can reasonably identify an individual.
  • “Processing” means collecting, storing, organizing, using, transferring, deleting, or otherwise handling data.
  • “Third-Party Platforms” means messaging and integration services such as Telegram, Meta platforms, WhatsApp Business API, Discord, Shopify, Google Sheets, OpenAI, Zapier, and similar providers.

2. Scope of This Policy

This Privacy Policy applies to the Chatizam website, customer user accounts, workspaces, bot creation builders, hosted cloud infrastructure, tracking analytics, AI engine workflows, support systems, and enterprise deployment layers.

This Privacy Policy does not apply to third-party platforms or services that are governed by their own unique operational privacy policies.

3. Information We Collect

3.1 Information Customers Provide

  • Account Assets: Identity details, encrypted password mappings, active billing profiles, and company context fields.
  • Workspace Canvas Matrix: Custom configurations, node charts, rule variables, contact lists, and uploaded knowledge bases (PDFs, raw files, URLs).
  • Communications: Direct ticketing context and continuous help-desk queries.

3.2 Information Collected from End Users

When End Users interact with automated bots deployed using our infrastructure, we handle message logs, chat history sequences, platform identifiers, forms, audio transcripts, and intent memory structures.

The Customer controlling the chatbot is exclusively responsible for ensuring they maintain a verified legal basis for capturing End User payload metrics.

3.3 Automatically Collected Information

We automatically parse server interactions including IP routing markers, system parameters, agent properties, telemetry logs, performance metrics, and rate limit counters.

4. Messaging Platform Data

Chatizam channels pipelines directly into Telegram, Meta Framework structures, WhatsApp Business API endpoints, and Discord configurations. Use of these arrays assumes compliance with platform-specific vendor rules and required user consent management layers.

5. How We Use Information

We process active user fields and conversation streams to maintain high-availability dashboard views, enforce rate safety windows, manage subscriptions, map infrastructure loads, and generate live analytic readouts.

AI Fine-Tuning Clarification:
We do not utilize proprietary Customer content, files, or end-user text metrics to update or train open public baseline LLM models unless explicitly instructed.

6. Legal Bases for Processing (GDPR)

For EEA or UK scopes, we process targets via performance of a contract, legitimate infrastructure optimization parameters, absolute legal duties, and verified explicit consent structures.

7. AI & Automated Processing

Automated operations encompass intent mapping, automated generative loops, contextual database retrieval (RAG), text metrics translation, and voice parsing. Customers are required to disclose automated AI elements to end-users transparently.

8. Knowledge Base Uploads

Uploaded document chunks (PDFs, docs, sites) are split and stored to feed localized semantic context queries. Customers warrant they maintain necessary structural distribution rights over all uploaded items.

9. Cookies & Tracking Technologies

We employ functional browser tokens to maintain secure auth sessions and capture operational runtime anomalies.

10. Data Sharing & Disclosure

We do not sell Personal Data. Distribution occurs explicitly with designated core vendors (hosting nodes, payment pathways, integrations) or within legal compliance mandates.

11. International Data Transfers

Cross-border processing features verified protective controls, Standard Contractual Clauses (SCCs), and end-to-end encryption frameworks.

12. Data Retention & 13. Security Measures

Information sets persist as long as workspace activities demand or legal retention timelines enforce. Security layers include transit TLS, secure password hashing, strict access isolation, and continuous vulnerability monitoring.

14. Customer Responsibilities & 15. End User Rights

Customers retain data controller tasks regarding End User metrics. End Users seeking updates, deletions, or data port configurations should contact the active Customer controller running the respective bot instances.

Regional Standards & Enterprise Attachments

CCPA/CPRA: California scopes grant distinct query rights. Chatizam does not exchange records for financial assets or trade parameters.

Children's Scope: We require parent or guardian clearance. Unapproved records discovered will face quick system deletion.

Marketplace & Enterprise Tiers: Community elements exposed publicly are structural items. Enterprise environments deploy within dedicated cloud containers backed by explicit Data Processing Agreements (DPA).

22. Changes & 23. Contact Details

Updates post straight to our main web application notifications or directly via registered profile messages.

Chatizam Privacy Team

Email: musonamutale@chatizam.com

Website: https://chatizam.com

Supplemental Notice: Customers must continuously track and respect independent vendor legal updates for Telegram Bot Policies, Meta Platform Rules, and regional consumer safety standards.